Frequently Asked Questions
Is the Price Listed Per Person?
The price is the total price of the tour, which includes up to 3 passengers. Whether there is 1 person or 3 people on board, the price is the same for the tour package you selected. Tax and fuel surcharge will apply.
Weight Restrictions?
Due the nature of our aircraft, the total weight of all passengers, not including the pilot, is limited to 570 lbs. with no one passenger exceeding more than 300 lbs. We will need to have your passenger names and weights available at the time of booking. If passenger weight information is not available at the time of booking, you may book the flight, but we will need passenger weights 48 hours prior to departure. We will inform you if the total passenger weight for your flight is not within limits.
Bad Weather or a Windy Day?
Your pilot is a trained weather observer that will decide whether the flight will launch based on available weather information. Generally, tours will not launch when there is widespread thunderstorm activity, lightning in the vicinity, low visibility, low cloud ceilings or extreme turbulence. If a flight is cancelled or postponed, we try our hardest to notify you by phone 2 hours before the flight. In the event the flight is canceled for that day, Apex Helicopters will keep your balance on account and the tour will be rescheduled by a booking agent who will be in touch with you the following business day.
Flight Cancellations or Postponements
On rare occasions, a flight may be cancelled or postponed due to airspace restrictions, weather or other reasons out of our control. You will be notified by phone in a timely manner if this situation occurs. Sometimes, weather-related postponements will delay your departure a few hours. Your pilot will make this decision and ask whether you would like to delay departure or re-book the flight for another time at no charge.
Do You Issue Refunds?
Any tour may be rescheduled to a different date or time without penalty if done more than 24 hours prior to the reservation and subject to availability. Alternately, the account balance may be converted to a gift certificate for a discovery flight or helicopter tour without penalty. Unfortunately, we cannot issue a refund on certain upgrades requiring special arrangements. Please note that all gift certificate sales are final.
Can I Apply any Gift Certificate Toward a Helicopter Tour?
Yes. Simply call the office for redemption. Please be sure to bring the gift certificate with you the day of the tour or credit cannot be applied.
How Old Do Children Need to Be?
Although there is no age limit for children flying on our tours, anyone under 10 must be accompanied with an adult on the flight. We also encourage participants no to bring children under the age of 4 on tours.
Can the Helicopter Drop Us Off at Dinner or Somewhere Else?
We hold a part 135 Air Carrier certificate that allows us to accept On-Demand charter flights. Please call to discuss your specific needs.
Can I add an upgrade to any tour?
Yes. Several of our tours offer upgrades that you may not find listed under other tours. We are happy to accommodate your requests to make your flight unforgettable. For these types of requests, please call our office to speak with a booking agent at 832.800.HELI.
Can I Bring My Own Music?
Bring your iPod or any other MP3 player along with your favorite songs and we’ll pipe your music through the headsets.
When Should I Arrive?
We ask that you to arrive 15 minutes prior to your departure. There will be some paperwork and a safety briefing conducted before your flight.
Can I Bring a Camera?
Of course! Bring your camera so you can enjoy the memories.
Can I bring a video camera?
Of course! Bring your camera so you can enjoy the memories.
What Are My Payment Options?
Payment in full is required at the time of booking. We accept MasterCard, Visa, American Express, Discover and Cash.
Departure/Arrival Location
Unless otherwise specified, tours depart from Apex Helicopters’ base of operations at Houston Southwestl Airport and return to the same point of departure.
Special Events and Private Tours
Private helicopter tours are great for birthday parties, fundraisers, bachelor/bachelorette parties, family gatherings or other special occasions. Tours can be conducted away from Apex’s home base provided there is a safe landing zone, written permission is given from the land owner and city code does not restrict helicopter operations. Your booking agent will be able to investigate these items for you. A minimum charge may apply for event coordination, securing applicable authorizations and the presence of trained ground crew to ensure the highest level of safety during the operation.
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